Delivery Policy & Costs

We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

Goods ordered from the Porscheshop online shop are sent via UPS or DHL, apart from small items being sent to the UK (which are sent via Royal Mail) and some large items (which are sent by alternative courier services). To track a package, have the tracking number at hand (from your order confirmation email) and visit the UPS tracking page or the DHL tracking page.

[UPS, DHL and Royal Mail logos here]

For information about delivery costs please read below or refer to the shopping cart.

Delivery within the UK (including Northern Ireland and the Channel Islands).

These will be posted by Royal Mail 1st class up to 2kg (unless otherwise stated). Subject to stock availability and payment authorisation, we aim to dispatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. UPS will be used for all orders over 2kg with the exception of some large items which may be dispatched by DHL and / or DPD.

The cost is:

Weight

Price (exc. VAT)

Destination

Comments

Orders under 500 grams

£3.99

 

Royal Mail services

Orders 500 to 1000 grams

£5.99

Orders 1000 to 1500 grams

£7.99

Orders 1.5kg to 25kg

£9.99

UK mainland

(except Scottish Highlands)

Courier services

Orders 25kg to 50kg

£19.99

Orders 50kg to 75kg

£28.32

Orders 75kg to 99kg

£36.66

Orders 99kg to 500kg

£74.99

Orders 1.5kg to 30kg

£29.99

Scottish Highlands & Channel Islands

Orders over 30kg

£29.99 plus £0.50 per kg

Orders 1.5kg to 30kg

£19.99

Northern Ireland

Orders over 30kg

£19.99 plus £0.50 per kg

 

Orders must be placed before 12 noon, Monday – Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)

All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)

All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: VAT is not payable on these orders.

All Overseas Deliveries

Note: You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Tax charges (Customs Information)

You will be responsible for any customs or import duties levied once the goods reach your country. The Porscheshop has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 20.00% VAT. Books are charged at 0% VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

Returns & Exchanges / How to Cancel

Before returning any goods you should contact us to inform us of your intention to return and the reason for cancelling your order.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy Below. Our returns policy does not affect your statutory rights.

We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

All returns are at the customers cost, this includes any cost of sending item back plus an administration fee. Note, For export returns: In order to avoid customs charges please mark the outside of your package; 'RETURNED GOODS FAILED SALE'

Damaged or Faulty Goods

Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee

All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Motorsport

No Guarantee or Warrantee will be given on any products used expressly for motorsport purposes. Regardless of whether or not the item(s) listed says "for motorsport purposes". All items are sold with the view that they are Fit for purpose. (This does not affect your statutory rights).