Porscheshop Terms & Conditions

Click on the links below for an explanation of our terms and conditions

 

Stock Availability

We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email. If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

 

To Pay for Your Order

We accept online payments via a secure online payment gateway. Transactions processed are encrypted using SSL certificates. In addition, we accept payment via bank transfer and also by PayPal.

porscheshop accepts payment using these credit/debit cards


 

Delivery Policy and Costs

We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

We ship via DHL

Goods ordered from the Porscheshop online shop are sent via UPS or DHL, apart from small items being sent to the UK (which are sent via Royal Mail) and some large items (which are sent by alternative courier services). To track a package, have the tracking number at hand (from your order confirmation email) and visit the UPS tracking page or the the DHL tracking page.

For information about delivery costs please read below or refer to the shopping cart.


Delivery within the UK (including Northern Ireland and the Channel Islands).

These will be posted by Royal Mail 1st class up to 2kg (unless otherwise stated). Subject to stock availability and payment authorisation, we aim to dispatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. UPS will be used for all orders over 2kg with the exception of some large items which may be dispatched by DHL and / or DPD.

The cost is:

WeightPrice (exc. VAT)DestinationComments
Orders under 100 grams£4.99 Royal Mail services
Orders 100 to 650 grams£5.99
Orders 650 to 1000 grams£6.99
Orders 1000 to 1500 grams£7.99
Orders 1.5kg to 25kg£9.99UK mainland
(except Scottish Highlands)
Courier services
Orders 25kg to 50kg£19.99
Orders 50kg to 75kg£28.32
Orders 75kg to 99kg£36.66
Orders 99kg to 500kg£74.99
Orders 1.5kg to 30kg£29.99Scottish Highlands
& Channel Islands
Orders over 30kg£29.99 plus £0.50 per kg
Orders 1.5kg to 30kg£19.99Northern Ireland
Orders over 30kg£19.99 plus £0.50 per kg

Orders must be placed before 12 noon, Monday - Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)

All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)

All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: VAT is not payable on these orders.

All Overseas Deliveries

Note: You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

 

Tax charges (Customs Information)

You will be responsible for any customs or import duties levied once the goods reach your country. The Porscheshop has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 20.00% VAT. Books are charged at 0% VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

 

Returns & Exchanges / How to Cancel

Before returning any goods you should contact us to inform us of your intention to return and the reason for cancelling your order.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy Below. Our returns policy does not affect your statutory rights.

We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

All returns are at the customers cost, this includes any cost of sending item back plus an administration fee. Note, For export returns: In order to avoid customs charges please mark the outside of your package; 'RETURNED GOODS FAILED SALE'

Damaged or Faulty Goods

Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee

All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Motorsport

No Guarantee or Warrantee will be given on any products used expressly for motorsport purposes. Regardless of whether or not the item(s) listed says "for motorsport purposes". All items are sold with the view that they are Fit for purpose. (This does not affect your statutory rights).

 

Exchange & Surcharged items

This service is provided for the convenience of customers so new units can be dispatched before we receive the old unit back from you. The surcharge is refundable once the old unit has been received by us. This only applies to re-serviceable units.

Accident damaged, or units beyond repair can not be accepted.

Surcharges are displayed against the relevant products in the site and are as follows:
Exchange 1 - £50.00
Exchange 2 - £75.00
Exchange 3 - £100.00
Exchange 4 - £150.00
Exchange 5 - £200.00
Exchange 6 - £250.00

Please do not forget to add the cost of the relevant surcharge to the product price when placing an order. These are also subject to VAT which is fully refundable with the surcharge.

Surcharge items

Surcharge items are new parts that require the return of the old unit.

Exchange items

Exchange items are reconditioned items which cannot be considered as new. By Definition they are re-manufactured to a serviceable condition with all worn or failed parts replaced to extend the life of the component. All exchange reconditioned items come with a guarantee. Unfortunately accident damaged units cannot be accepted as exchange items. Surcharges for exchange units cannot be credited until the returned unit is considered serviceable for re-use by the re-manufacturer.

 

How to Change or Cancel your Order

If you have not confirmed your order

  • Click on "My Basket" at the top of the page
  • To cancel a selected item, tick the "Remove" box against the selected item and then click on the "Update" button
  • To change the quantity of an item, enter the required quantity in the "Quantity" box for each item and then click on the "Update" button
  • To cancel your order completely, tick the "Remove" box against each item and then click on the "Update" button

If your order has been confirmed

If your order has been confirmed and you need to amend it, please email us via yourcar@porscheshop.co.uk or telephone us on +44 (0)121 585 6088.

If your order has been dispatched

If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

Please enclose a copy of your original invoice with a brief description of the query to:
The Porscheshop, Block 2 Unit 4, Shenstone Trading Estate, Halesowen, West Midlands, England, B63 3XB, United Kingdom.

We recommend that you use a registered postal service to return your item. The Porscheshop, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into The Porscheshop store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.

 

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)121 585 6088 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

 

Mis-pricing

Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of The Porscheshop until paid for in full.

 

Privacy & Security

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes:

  • Your name
  • Address
  • Phone number
  • E-mail address
  • Credit / debit card details
  • Year and model of your car(s)

The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars.

If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us via yourcar@porscheshop.co.uk or telephone us on +44 (0)121 585 6088.

We want you to shop online with confidence, therefore all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of your screen.

We may contact you for additional security purposes should we deem this necessary.

 

Trade Descriptions Act

Please note while all effort is made to give an accurate description and image of each product these should be used as a guide only, if you need further clarification please email or call us. Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.

While we use reasonable efforts to include accurate and up-to-date information on the Website, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory right.

 

Events outside our reasonable control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

Intellectual Property Rights

All brands that distinguish the products sold on this website or appear on the website are trade marks of their respective owners and they are used by us for the sole purpose of distinguishing, describing and advertising the products for sale. Use of any third party trade mark on the website does not create an association or connection with the third party in any way. Any registered trade marks are the exclusive right of their respective owners. Any unauthorised use of such trade marks is prohibited and may have serious legal consequences.

The website is for your personal and non-commercial use. The content of this website is protected by copyright and other internationally intellectual property laws. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the website unless expressly authorised by us or the respective owners of the intellectual property rights. All rights reserved.

 

Links to Third Party Websites

Porscheshop does not control third party content. This includes, but is not limited to; links out to other websites and third party secure payment providers.

 

Porscheshop Declaration

The Porscheshop is neither directly or indirectly associated with the main Porsche Network or Dr. Ing.h.c. F. Porsche AG. We in no way intend to pass ourselves off as associated with the Porsche Network. The word Porsche and any brand logos appearing in images on our website are for information purposes only and represent genuine spare parts. Any product or photographs bearing the Porsche Crest, have to the best of our knowledge been manufactured by Dr. Ing.h.c. F. Porsche AG and would have originally been sourced through the main Porsche Network.

The words and typefaces of badges and decals shown on this web site are protected by intellectual property laws and exclusively owned by Dr. Ing.h.c. F. Porsche AG. Any use made on this website are for descriptive purposes to indicate the style of decal for the appropriate vehicle, and would have originally been sourced through the main Porsche Network.

The words:- service, specialist, repairs, etc. refer to facilities or procedures used by the Porscheshop and do not in any way or form intend to be passed off as being associated with the main Porsche Network.

The words:- Boxster, Carrera, Cayenne, Cayman, Macan, PDK, Spyder, Targa & Tiptronic and the models:- 356, 911, 912, 914 924, 928, 944, 964, 968, 986, 987, 991, 993, 996 & 997 are used for identification purposes and only where it is necessary to indicate the intended purpose of the product or service. Any products on our website bearing these logos have to the best of our knowledge been manufactured by Dr. Ing.h.c. F. Porsche AG and would have originally been sourced through the main Porsche Network. This list is not exhaustive.