Click on the links below for an explanation of our terms and conditions

Stock Availability
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

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To Pay for Your Order
We accept online payment in a secure environment with Visa, Mastercard and American Express credit cards, as well as Switch and Solo debit cards. We are unable to accept Visa Electron.



We also accept payment via personal cheque or by PayPal. A 5% surcharge will be added to the cost of your purchases if you choose to pay by PayPal.

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Tax charges (Customs Information)
You will be responsible for any customs or import duties levied once the goods reach your country. The Porscheshop has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 17.5 % VAT. Books are charged at 0% VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

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Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 28 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

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Exchange & Surcharged items
This service is provided for the convenience of customers so new units can be dispatched before we receive the old unit back from you. The surcharge is refundable once the old unit has been received by us. This only applies to re-serviceable units.

Accident damaged, or units beyond repair can not be accepted.

Surcharges are displayed against the relevant products in the site and are as follows:
Exchange 1 - £50.00
Exchange 2 - £75.00
Exchange 3 - £100.00
Exchange 4 - £150.00
Exchange 5 - £200.00
Exchange 6 - £250.00

Please do not forget to add the cost of the relevant surcharge to the product price when placing an order. These are also subject to VAT which is fully refundable with the surcharge.

Surcharge items
Surcharge items are new parts that require the return of the old unit.

Exchange items
Exchange items are reconditioned items which cannot be considered as new. By Definition they are re-manufactured to a serviceable condition with all worn or failed parts replaced to extend the life of the component. All exchange reconditioned items come with a guarantee. Unfortunately accident damaged units cannot be accepted as exchange items. Surcharges for exchange units cannot be credited until the returned unit is considered serviceable for re-use by the re-manufacturer.

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• Click on "My Basket" at the top of the page
• To cancel a selected item, tick the "Remove" box against the selected item and then click on the "Update" button
• To change the quantity of an item, enter the required quantity in the "Quantity" box for each item and then click on the "Update" button
• To cancel your order completely, tick the "Remove" box against each item and then click on the "Update" button

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Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)870 0055 911 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

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Mis-pricing
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of The Porscheshop until paid for in full.

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• Your name
• Address
• Phone number
• E-mail address
• Credit / debit card details
• Year and model of your car(s)

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Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.