Frequently Asked Questions

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Click on the links below for answers to your Frequently Asked Questions

How do I buy products from the Porscheshop...

 

Where do I find information about...

 

How to buy products online - "Shopping Cart" Option
To place an order directly from this web site with complete security, follow these easy steps:
  • Simply browse through our catalogue by clicking on the menu options on the top or left hand side of the screen or by using the search facility.
  • When you find something you like, click on the image to view a larger picture and read additional product information where available.
  • When using the "Shop by Product" menu options, a currency converter is provided so that non UK customers can see the cost in your local currency (This is to be used only as a guide).
  • Select the quantity of the item you require, any optional attributes like "Colour" and then click on the "Add to Basket" button. This will display the items in your shopping basket and provide you with three options.
  • They are:
    • Option 1: Click the "Update" button if you have clicked on an item to be removed or have modified the quantity. Click here for more information
    • Option 2: Click the "Continue Shopping" button to return to the online shop for more shopping.
    • Option 3: Click the "Checkout Now" button when you have completed your shopping and you wish to pay for the items.
  • Alternatively, when you have completed your shopping, you can simply click on "Checkout now" at the top of any page within the site and follow the checkout instructions on the screen ensuring that all highlighted fields are completed.
  • At the end of the Checkout process, a confirmation of your order will appear on screen. Print this receipt for your records. A confirmation of your order will also be e-mailed to you.

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How to buy products not available online - "Non Shopping Cart" Option
Some of the items on the shopping pages may not available to purchase via our on-line shopping cart. This is to ensure that we provide you with the best price for the product that you are buying

To order these model specific items please contact us either by telephone on +44 (0)121 585 6088 or by completing the "Request Quote" online form at the bottom of each of the model specific pages. The information that we require is:
  • Your Name
  • Your email address
  • Model of Car
  • Year of Car
  • Description of items you require
  • Any additional information that may be of use
In some cases the chassis/vin number may also be required.

All request Quotes will be answered as promptly as possible. No payment information will be required at this point.

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Delivery policy and costs
Our delivery policy and costs can be found on our "Terms & Conditions" page by clicking here.

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Contact details
Our contact details can be found on our "How to Find Us" page by clicking here.

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Porsche warranties & servicing Information
A question we are often asked when supplying OEM & Performance parts, or undertaking repair work is "How will this affect my warranty"?

The 2003 Block Exemption Rules clearly state guidelines to which manufacturers & independent specialists must adhere to. We have included two documents which will help explain this in detail. One is a DTI mandate, and the other a more "customer friendly" example which goes into more detail.

Click here for the DTI Mandate
Click here for the Customer Friendly Example

If you are still unsure please feel free to ask.

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New Child Seat Laws from 18th September 2006

New regulations governing the use of child car seats will come into force on 18 September 2006.

All the information on how this affects you can be found by Viewing our Child Car Seat Regulations page